Refunds and Returns Policy

Last Updated: November 2026 | Alluvi Labs UK

At Alluvi Labs UK, we maintain stringent laboratory quality standards. Due to the sensitive nature of research-grade peptides and compounds, specific return and refund parameters apply to ensure safety and quality control.

1. Return Eligibility & Notice Window

Under UK Consumer Contracts Regulations, you have the right to request a return within 14 days of receiving your order, subject to the safety conditions outlined below:

  • Items must remain unopened, sealed in their original protective packaging, and unaltered in any way.
  • Temperature-sensitive research compounds that have been opened or unsealed cannot be returned due to quality degradation risks.

2. Damaged or Defective Goods

If your shipment arrives damaged, compromised, or incorrect, please notify our team within 48 hours of delivery at info@alluvilabs-uk.co.uk. Please include:

  • Your Order Reference Number
  • Clear photographs of the damaged transit packaging and product container

Upon verification, we will issue an immediate replacement or full refund, including return postage fees.

3. Refund Processing

Once your returned item is received and inspected, we will send an email confirming receipt and refund approval status. Approved refunds are processed to your original payment method within 3–5 working days.

4. Return Shipping Address & Enquiries

Please contact support at info@alluvilabs-uk.co.uk prior to dispatching any return. Unauthorised returns will not be accepted.